Privacy policy

Last updated: 4 May 2026

This Privacy Policy explains how VelCore collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or use our services.

VelCore operates this store using Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

For the purpose of applicable data protection laws, VelCore is the data controller of your personal information.

Information We Collect

We may collect and process the following types of personal information:

Contact information: your name, email address, phone number, billing address and delivery address.
Order information: products ordered, order value, delivery details, returns, refunds and customer service requests.
Payment information: payment status and transaction details. We do not directly store your full card details. Payments are processed securely by Shopify and/or third-party payment providers.
Communication information: information you provide when you contact us by email, contact form, or other communication methods.
Technical and usage information: your IP address, browser type, device information, pages visited, website activity, and cookie data.
Marketing preferences: whether you have agreed to receive marketing communications from us and how you interact with those communications.

How We Collect Information

We collect personal information:

directly from you when you place an order, create an account, contact us, or subscribe to marketing;
automatically when you use our website, including through cookies and similar technologies;
from Shopify and other service providers who help us operate our store, process payments, fulfil orders, deliver products, and provide customer support.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil orders: including taking payment, confirming your order, arranging delivery, managing returns and refunds, and providing customer support.
To communicate with you: including responding to enquiries, sending order updates, and dealing with complaints or issues.
To improve our website and services: including analysing website performance, customer behaviour and store functionality.
For marketing: where you have subscribed or where permitted by law, we may send you updates, offers or product information. You can unsubscribe at any time.
For security and fraud prevention: including protecting our website, customers, business and payment systems.
To comply with legal obligations: including tax, accounting, consumer protection and regulatory requirements.

Lawful Basis for Processing

Under UK data protection law, we rely on the following lawful bases to process your personal information:

Contract: when we need your information to process and fulfil your order.
Legal obligation: when we need to keep records for tax, accounting, legal or regulatory purposes.
Legitimate interests: when we use your information to operate, improve and protect our business, provided your rights do not override those interests.
Consent: when you agree to receive certain marketing communications or where consent is required for cookies or similar technologies.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services to you. This may include:

Shopify, which hosts and powers our online store;
payment processors and fraud prevention providers;
delivery and courier companies;
email, marketing, analytics and website service providers;
professional advisers, such as accountants or legal advisers;
law enforcement, regulators or government authorities where required by law.

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information in order to provide ecommerce services, process transactions, improve its services, and support secure online shopping.

You can learn more about how Shopify processes personal information by visiting Shopify’s privacy information:

https://www.shopify.com/legal/privacy

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, analyse website traffic, improve user experience and, where applicable, support advertising or marketing.

Some cookies are necessary for the website to function properly. Other cookies, such as analytics or advertising cookies, may require your consent depending on the laws that apply.

You can manage cookies through your browser settings and, where available, through the cookie preferences tool on our website.

Marketing Communications

If you choose to receive marketing communications from us, we may use your email address to send you product updates, offers, news or promotional information.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

Order and transaction records may be kept for accounting, tax and legal purposes. Customer service communications may be kept for as long as necessary to resolve enquiries, disputes or complaints. Marketing information is kept until you unsubscribe or ask us to delete it, unless we need to keep certain information for legal reasons.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom. Where this happens, appropriate safeguards will be used where required by applicable data protection laws.

Your Rights

Depending on your location and applicable law, you may have the right to:

request access to the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information;
object to certain processing;
ask us to restrict how we use your information;
request a copy of your information in a portable format;
withdraw consent where we rely on consent.

These rights are not absolute and may depend on the circumstances. For example, we may need to keep certain information to comply with legal obligations.

To exercise your rights, please contact us at:

dom.sme2003@gmail.com

Security

We take reasonable steps to protect your personal information. However, no website, payment system or online service can be guaranteed to be completely secure.

Children

Our website and products are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing any personal information.